Banco Falabella Pacific Mall Cali

A terrible customer service experience with office manager Franklyn Bedoya, refusing to serve customers. He is a person who has no sense of belonging to the company and what he does is leave a bad image for the brand he represents. Better type of staff in this office is urgently required.

Customer service is very bad, being the only bank that works from Monday to Sunday, it should be the best bank in Colombia, with timely attention to the consumer, the advisors should have a good posture when serving, and at the tills when it is done Payments should be made by 3 people, always send the customer to the warehouse, knowing that the northern warehouse opens at 11 in the morning. Disrespect. But for one to acquire the credit card they want to lower the price on customers. There must be a head-to-head between the client and the bank and we all win. If they improve customer service, training their advisors more, or hiring a workforce that is willing to provide good service, they will make a good bank. Good day

Well, it seemed like very good attention to me. Of course there is a small problem with identity and fingerprints. But everything is going well so far. So much so for the young salesman as they say. He told me when you come back, don't stand in lines, wait for me sitting there and I'll show you in when I'm done with the client I have. And so it is and it solves all my doubts. Of course, if we laugh a lot, I love making them laugh. And there are 3 very agile and cashier advisors. I hope you don't say: bad for what I say, but that's my experience there.

Terrible service, it seems that neither the management nor the employees care about the customer.

Poor customer service, staff leave their workplace and do not serve customers, leaving them stressed with their poor service